CLAIMS IN PROCESS

To find a claim not listed:

  1. Enter the Reference Number for the claim in the Reference # field.
  2. Select the Status and Claim Type from the dropdown menus.
  3. Click the "Search" button to display information about the claim.
To modify a claim:
  1. In the Entry column, click the radio button of the claim you want to modify.
  2. Click the "Modify" button to display the Modify Claims screen.
To view the detail information for a claim:
  1. In the Entry column, click the radio button of the claim you want to view.
  2. Click the "Detail" button to display the Claim Detail screen.
To cancel a claim:
  1. You may only cancel claims in an Open or Submitted status.
  2. In the Entry column, click the radio button of the claim you want to cancel.
  3. Click the "Cancel" button.
To display a claim's Header screen:
  1. In the Entry column, click the radio button of the claim.
  2. Click the "Inquiry" button to display the claim's header screen.
    NOTE:   The Header screen cannot be edited in inquiry mode.
To view the next page of the Claims In Process list, click the "Next" button. To view a previous page, click the "Previous" button.

To create a new claim, click the "New" button to display the Claims Menu.